Showing posts from 2018

Notebook ni Angel | Version 3.0

I recently tweeted something about ikigai and used the Avengers Infinity War promotional line "It's all been leading to this" because that's definitely what I'm feeling.
Sabi nga sa InfinityWar, "It's all been leading to this" and I guess I'm finally beginning to understand why I need to trust the "process". There are no shortcuts. It's going to be hard, messy, frustrating, and brain-whacking. But that's how to find the #ikigai — dandiely (@dandiely) May 22, 2018
Last year, I decided to upgrade this blog into much more than just a few lectures from high school and college. I started working on blog posts containing process improvement, career growth, and personal development. I called it the version 2.0.
Another Notebook Chapter has Opened Just this month, I started to notice that my path is getting me somewhere else. Somewhere much more valuable. Like I said, I'm finally beginning to understand why I need to trust the proc…

Building Customer Loyalty

What Matters to Your Customers Accurate billing and product specs, prompt service response and on-time delivery are some of the critical values that a customer is expecting from you, especially during the first-time purchase. As a business, striving to meet these minimum requirements leads to satisfaction that can help you gain a repeat customer.
Inside every old customer is a new customer waiting to break out and spend more money with you.
—Murray Raphel A loyal customer is someone who makes regular or repeated purchases, refer your products or services to others, and is less likely to be lured by your direct competitors.
Stages of Customers Loyalty There will be many stages until that buyer becomes a loyal customer.
Suspectsomeone who needs your product/serviceProspectsomeone who needs what you're selling, and has the ability to buy First-Time Customersomeone who has bought onceRepeat Customersomeone who has bought from you twice or moreClientsomeone who buys most of what you se…

What is Lean Six Sigma?

LeanSix Sigma is a process improvement method.

Six Sigma reduces defects by effectively solving problems and reduces variation to produce consistent satisfactory products or services. On the other hand, Lean increases speed and efficiency of processes by reducing wastes and maximizing flow.

These methodical approaches in workplaces create value for the customer that can result in increased evenue, reduced costs, greater customer satisfaction, and improved work environment.
Benefits of using Lean Six Sigma MethodImproves Efficiency / EffectivenessLean Six Sigma methods can help you create effective processes that will maximize your business' resources and manpowerReduces CostsLess defects can save your business from spending money (in workforce, materials, equipment) in re-processing or solving the defectsIncreases Revenue / ProfitLean Six Sigma enables your business to do more with less through improving inefficient processes and using less but efficient resources. Develops Effecti…